REFUND
POLICY_

This policy explains when unused repair credits can be refunded, when credits may be restored, and how billing support works.

01Refundable Credits

Unused card-paid repair credits may be refunded when the credit has not been attached to a repair job.
A credit is considered unused when it has no job assigned and remains eligible for refund in the Pricing page.
Refunds are returned through Stripe to the original payment method whenever Stripe supports the refund.

02Non-Refundable Credits

Credits already consumed by a submitted repair request are not automatically refundable as cash.
Administrator-issued, promotional, test, or manually granted credits are not Stripe payments and cannot be refunded through Stripe.
Credits attached to completed pull requests, customer-cancelled work, or unsupported requests may be ineligible for cash refund.

03Failed Automation Runs

If a Patchflow platform failure prevents a runner from starting or delivering any useful attempt, Patchflow may restore the consumed repair credit.
If the runner makes a good-faith repair attempt but the issue cannot be reproduced, safely fixed, verified, or delivered, the credit may remain consumed.
A restored repair credit is not the same as a cash refund and can be used for a future repair request.

04How to Request a Refund

Signed-in users can request eligible unused-credit refunds from the Pricing page.
For billing questions, failed refund attempts, duplicate charges, or Stripe payment issues, contact support with the account email and relevant checkout or payment context.
Patchflow may ask for additional information to verify account ownership and payment status before issuing a refund.

05Processing Time

Approved refunds are submitted to Stripe promptly after eligibility is confirmed.
Bank and card-network processing times vary. The refunded amount may take several business days to appear on the original payment method.
If Stripe reports a failed refund, Patchflow may retry or request another support path depending on the payment state.

06Abuse and Exceptions

Patchflow may deny refunds for abuse, fraud, chargeback misuse, policy violations, or attempts to process repositories without authorization.
Patchflow may make case-by-case exceptions when a service incident, billing error, or support-confirmed issue makes a refund appropriate.
This policy may be updated as Patchflow moves from controlled launch to broader availability.